Customer Testimonials
Scott is everything you want in a salesperson. Attentive, easy to talk to, and listens! He made the choice simple for me & my family.
LUCAS CALLED ME AND SAID WE NEED YOUR WIFES PICTURE HOLDING HER DL BEFORE WE CAN PULL CREDIT ITS OUR OUT OF STATE POLICY, THEY ENDED UP PULLING OUR CREDIT WITHOUT CALL ME BACK TELLING ME THEY MADE AN EXCEPTION LUCAS NEVER CALLED ME OR ANYBODY FROM THE DEALERSHIP ASKING ME IF I WANTED TO MOVE FORWARD
At the end of the day I got my Ford Explorer for a decent price and not a terrible vehicle, but I will never return to this place ever again. There wasn't a major problem but enough small issues arose that made this whole process awful. First, the salesman sucked. Didn't know how to answer my basic questions and knew nothing about the car. Wish I could remember his name. Second, the website was very inaccurate. It listed features that the car didn't have and didn't list several that were included. Third, basic stuff wasn't ... Read More DealerRater - Nov 16, 2025
I went in to buy a pick up found the one I wanted. The check engine light was on test drive. Not a big deal was injector said they would fix it. As I go to pay for the truck. My original sales guy who was busy sent me to to others to finish the deal. They were trying to get me to sign on a more expensive truck that I never ever saw. Tried to explain that to them they called me a liar and the other sales men a liar. Then realized I was right but proceeded to ... Read More DealerRater - Jan 4, 2025
Salesman was fine. Will never do your closing thing again! Mark was obnoxious and didn't know what he was doing. It was a cash purchase. We give you the funds, you give us the title. It took him 2 1/2 hours! Never again
Day one we walked the lot and checked out inventory. I'm from Grand Forks and felt like Luther had better selection. Day two I drove back to Luther and took a test drive. And agreed to purchase the vehicle I drove. Day four I came back to purchase the vehicle with tonneau cover installed. Adam in finance was great.
The reason for my 5 stars is due entirely to my service advisor Robin Tollefson. He went above and beyond to get my vehicle repaired as quickly as possible and has good communication during the process.
Robin takes good care of me and Luther GMC is much preferred compared to the big Chevy dealership in town.
Adam was super very knowledgeable and polite the end.......... Love the car especially color in end
Luther GMC is the best dealership. I have been a loyal customer for many years. Last week I purchased a 2024 GMC Terrain AT4. The Sales person I worked with is Laura. She was excellent in every aspect. I also worked with Mark in the finance department. He is also great to work with. Luther GMC seems to have a very team work approach. The service department is very friendly. Thank you !
I had a recall on the lighting relay on my brand new 2024 Canyon. the part was ordered. An appointment was made to have it installed because it was supposed to be here ,but guess what they could not find it because the order was canceled in the Twin cities. It has to come from somewhere else now. God only Knows where this is, I guess. well I will have to go back again, It's just the way the world is now I guess no one knows what the heck is going on!
It is really hard to find a business who truly goes above and beyond and appreciates their customer. We travel a hundred miles to have service and repairs done at this location because we trust that the job is being done well.
I arrived 30 minutes early because I needed to jump on a work meeting. The service team took my car right away and I went and used the waiting lobby to take my meeting. I think my car was done within 45 minutes which was great. They also honored their competitor’s coupon deal which saved me around $40.
Great experience. They had a hard to find GMC HD 2500 that I was looking for. Salesman delivered it to me in Minnesota some two hours away.
Couldn’t be happier with my experience. Robin in service was fantastic to deal with.
Friendly Staff Respectful Treated Fairly Returned phone calls & texts in a timely manner
I saw what I wanted, talked with my salesman, test drove it,talked about my options, transaction was done, and I was a happy camper.
Loved Rick. So accommodating, kept me informed as my vehicle was being built and when delivery would be. Loved working with him.
They were very informative and kind. I asked all the questions I wanted and they had no problem answering them. 10/10 would recommend to anyone
The persons at parts department are great and helpful people
Luther is a fair pricing dealership- no haggling and no pressure. They were very accommodating on several items we were concerned about. They went over board with making sure we were satisfied with our purchase.
Troy and Cassidy took care of us all along the way from ordering a new car through selecting accessories. Highly recommend the trip to Fargo if you’re in the market for a GMC!
Friendly staff and quick service.
Such an unbelievable disappointment to work with Luther. My 2020 GMC Terrain (which was still under FACTORY WARRANTY) broke down in November of 2023, and I called Luther to see if I could get it towed there to be diagnosed -- they said they were out 3 WEEKS to even get it in to look at and diagnose. So I had to tow to Corwin (5 stars) who got it in the same day. It was diagnosed that my piston blew and I needed a total engine replacement. It was then towed over to Luther and sat on their lot from November 2023 - April 2023. ... Read More Google - May 25, 2024
Great!
Quick service for an unexpected thermostat replacement
Traveled from Aberdeen SD for work. I had some issues with my 2024 GMC which limited its speed. Brought my truck in early to discover a full service schedule at Luther Family. I explained I was traveling and Paul McDonald went out of his way..He arranged to get me a vehicle for the morning and pushed thru the service. The staff resolved the issue and had me on my way...I want to thank everyone that help me..Great job!
Great service department.
Very informative and polite. Made buying a truck very easy
Great service. Very professional, helpful and knowledgeable.
Jordan and team were great to work with! I was a bit rushed and they made things very easy.
Friendly and no issues
Bought 2024 Buick Enclave we found out had a bad windshield. Didn't want a brand new vehicle that something was already wrong with it. Our salesman was very helpful and understood the problem. The women that he had to report to was not very customer friendly at all. Very heated discussion with her. Told her didn't want the vehicle anymore and she said it was ours since we drove it off the lot. Left in our trade in to wait what they found out. Got a call telling us a new windshield had to be put in. They offered ... Read More Google - Apr 18, 2024
They did great work at a fair price as always!
Good
Evan was great to work with. We test drove at least five vehicles to find the right one and it is perfect.
Great experience overall working with Corey & Adam!
Everyone at the Luther Dealership is amazing. I had my kids along with me and they were able to sit and watch a movie while we waited. The waiting room was so clean and inviting. Thanks for making this process so smooth.
I was able to drop the vehicle off early which was nice. Fixed within 2 days. Worked with our fleet company and was able to repair the vehicle. So far so good. Nice people in service.
They did a very good job!
Professional
Luther was great to work with all around. The process was fast and easy and I had no issues with them.
Luther Family GMC is a great dealership to deal with! From the the knowledgeable salesman to the friendly staff. They made the whole purchasing process smooth and easy. We highly recommend them and have already sent family down to see them.
Great customer service, very thorough and informative. I recommend Luther Family Buick GMC service, the best service department in Fargo/Moorhead.
Paul McDonald and the team helped me with a dead battery on a busy repair day even though I had no appointment. Thanks to all—I really appreciated your friendly competent service.
Exceeded our expectation as we had an appointment to get new tires on Tuesday , the tires came in early and we were able to get our tires done on Sat , Tyler made it happen for us and we appreciate it so much as we had a flat tire that Sat and would have went without a car til Tuesday. It fell into place for us , thanks to Tyler
Fast and friendly and thorough on the workmanship. Very friendly and helped me achieve the best cost for service with senior discount and coupons.
The people that helped me were great to work with It was a great experience!!!
Luther GMC and Andrew were truly interested in making a fair deal for both parties. My wife ended up with a Terrain Denali at a fair price and she loves it.
From sales to management to service department all excellent to work with always will come back
They had a great selection of half ton pickups to choose from and the right one for me.
N/A Kind, courteous, great communication, worked through after hours pick up Offered me a ride
I like that Luther sales people don't chase u around their lot like other dealerships - so annoying.
Very understanding and made an effort to look outside of their current inventory to find something that fit my wants/needs
Service manager was great at check in and updating me! Timely completion of the repair.
He got me in immediately and diagnosed my truck same day and got the parts to fix it 2 days early and got it fixed in an hour
It was okay except for the price they wanted to change the fuel filter that was complete xxxxxxxx evidently you are not all about customer service!
Great The scheduling of my oil change was easy and the Atchison and follow up were great
The Luther service team was fantastic. They listened to my issues, diagnosed the problem quickly, and had my truck fixed same day. Throughout the day they continually kept me updated. Outstanding service and communication!
Very friendly and helpful. He kept me informed. I appreciated how he clarified everything I was hoping to do. He did not assume.
Paul is always great to work with. He goes above and beyond To help customers like me
You can be very happy with your service people I'm very happy. You have a great place.
They were able to get my car done a few days earlier which was so helpful!
Excellent experience. Greeted by cordial personnel in the service and parts area (came for oil change and tire rotation). Enjoyed looking at the new vehicles while waiting for the service. Waiting area very comfortable and pleasant.
Everybody has been very accommodating Paul has been very nice to work with regarding the issue with my car
We always get excellent service when we bring our vehicles in Thank you for the excellent service
I recently had a disappointing experience at the Luther Family GMC Service Department in Fargo. The staff's indifference was striking, with a noticeable hesitance to engage thoroughly with both me and my vehicle's issues. Their focus seemed to be more on managing their appointment schedule than on addressing my concerns, and their annoyance at having to physically assess the vehicle was quite apparent.
Furthermore, the wait time for securing a service appointment is significantly longer than other regional GMC dealers, where next-day appointments are usually available. This is especially problematic when dealing with 'urgent' issues, as problem codes ... Read More Google - Jan 17, 2024
I had called for an appointment 3 weeks before the date I got in because my 2022 GMC Yukon Denali did not start at all. It was in a warm garage and has a new battery. This amount of time is not acceptable for this type of issue. There was also no help in the meantime to make sure I had transportation.
Used the wrong wrench so couldn't get lugnuts off and said they were rusty. Revisit reminder had wrong mileage.
Thane Solberg was great to work with. He and Mark Carlson made the process smooth my purchase easy.
Paul dose a great job with scheduling and communication we throw a lot of challenges his way.
Clean and well taken care of waiting area, service drive, and showroom. All staff was courteous and helpful.
Wish they would have fixed my Bluetooth weeks ago when I was In there but I was blew off
Service was great, was in and out in the advised time, always helpful when a guy pulls up
Great experience. Great knowledge. Friendly people. Would definitely recommend Very good communication and customer service
Charlie was the mechanic that rode with me. He found the problem right away and they were able to fix it and take care of it right away. The transport guys were wonderful. It was one of the best experiences I had there.
After a miscommunication with scheduling, they were able to fit my car in for an evaluation.
Robin was fantastic. Fixed a doorlock issue on the spot! Thought for sure i would have to come back for that.
Had quite a few troubles in the past trying to set up a an appointment because even though I was going through Luther GMC they always said it was going through Luther Ford and they were canceling my appointment so it took two or three appointments and even on my last one they were still trying to say that I didn't go through Luther GMC even though I did but ultimately it worked out on my last appointment now I was able to get the car in and it worked out but I definitely wasn't happy happy with ... Read More DealerRater - Dec 3, 2023
Personable Checked on some things for me ... and answered my questions Was concerned about a former unresolved issue
Very courteous It was nice to have a refreshing cup of coffee while i waited.
I was very impressed with how polite, professional and courteous everyone was. Very clean and welcoming place. I would definitely do business with them. Just wished my service would have been under warranty or on a recall.